technical support

We have amazing technicians on are team who are dedicated to helping you with our products and services. Our technicians go above and beyond to stay up to date with the latest server threats and ways to optimize hosting.
Direct support for critical situations.

We understand that up time is crucial that is why we created our special support team. If there is ever a time when you require critical support there will be someone to assist.

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Online support

Live Chat

Similar to instant messaging, our Live Support allows you to talk directly to a member of our customer support team.

There’s no software to download and you don’t need to register, just click here or on the “Live Support” at the top-right of the page.
Ticket

The helpdesk is available 24 hours a day, 7 days a week via the Account Control Panel. This provides the fastest method of contacting our customer support team, and we are proud of our 2 hour average response time.

Telephone

If you would like to call us for help with a technical, billing or general inquiry we offer our innovative Callback Service for free phone support!